Dispatch & Delivery

All orders will be sent via Royal Mail. We aim to dispatch all orders within 3-5 working days, with the exception of orders placed before 12PM Monday-Friday where ‘Royal Mail (Next day by 1PM) has been selected. ‘Next day' orders placed after 12PM will be dispatched the following working day.  When placing orders please be mindful of the Royal Mail strike action planned over the coming months.

If you are local to the Forest of Dean and have chosen to collect your order from Farm & Country Store, GL14 1JG - please wait for a confirmation email advising you your order is ready to collect.

Please note: if you leave instructions for Royal Mail for your parcel to be left in a different location (for example, shed/outbuilding, porch or with a neighbour) you do so at your own risk and we will not accept liability should you fail to receive your parcel. 

Returns

We want you to love your candles as much as we do and we understand that for whatever reason, sometimes the products you receive just may not be suited to your taste. We are happy to accept returns and will offer a full refund or alternative product however, the cost of return postage will be payable by you. Notify us via email and return your product in its original packaging within 14 days. You are unable to return used items unless a thorough assessment deems them to be faulty. 

Please note: you must ensure that return items are packed securely to ensure that they are able to withstand delivery. Failure to do so which results in damage of the product may result in your refund being refused. We advise that you return your item via a registered delivery company and obtain proof of postage. We cannot accept liability for items lost in transit.